For general order inquiries, we can be reached at
k@processrecess.com.
Privacy
We are committed to the privacy of our visitors. We do not share or sell customer information.
Ordering Information
All online ordering is processed securely and swiftly through PayPal. Paypal accepts all major credit cards as well as echeck payments.
Shipping Information
Please allow 1 - 2 weeks for delivery within the continental USA, and 2 - 3 weeks for delivery to international destinations. Buyers will receive an email notification with a delivery tracking number from the United States Postal Service. International shipping charges are not inclusive of the destination countries duty and custom fees. All orders are shipped via USPS Priority Mail unless oversized.
Product Availability
Although availability may be indicated on the webstore, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel and refund your order.
Product Dimensions
Product dimensions indicated on the webstore are approximate to allow for variation between each item. We will not be held liable for any action taken based on the dimensions provided on the webstore. We recommend that framing be conducted only after the items are in the buyer's possession so that precise measurements can be made.
Return/Damage Policy
In case of damaged goods, we require that customers notify
k@processrecess.com of any problems with merchandise within 48 hours of receipt. Returns will be accepted on a case-by-case basis, and the item may be replaced. Items must be in their original packaging, in as-new condition with both the packing slip and the printed receipts. Once the item is received by James Jean Studio, the return shipping will be refunded to the buyer.
Our address is:
James Jean
PO Box 5627
Santa Monica, CA 90409
USA
Colors
We have made every effort to display as accurately as possible the colors of our products that appear in the webstore. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
This site would not be possible without the precision engineering and wisdom of
Rocket Society.